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Find answers to your most commonly asked questions.
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Orders
Find answers to your most commonly asked order questions.
Order status
Where can I track the status of my order?
We email tracking information as soon as your order ships. Use the tracking link in that message for the latest carrier status. If you have not received a shipping confirmation within three business days, email support@thejiujiteiro.com with your order number.
Will I be kept informed of the status of my order?
Yes. You will receive an order confirmation after checkout and a separate shipping confirmation with tracking once your order leaves our warehouse.
What if my email address is wrong on my order?
Contact us immediately with your order number and the correct email address. We can update contact information before fulfillment, but changes are not guaranteed after an order has shipped.
What if I cannot locate my order number?
Search your inbox and spam folder for a Jiujiteiro order confirmation. If it is still missing, email support using the name, email address and shipping address used at checkout.
Changes and cancellations
Can I cancel my order?
Cancellation is only possible before an order ships. Email support with your order number as soon as possible. Once an order has been paid and fulfilled, it cannot be canceled.
Can I change the size, color or shipping address?
Once an order is paid or fulfilled, we cannot modify its style, color, size or address. If the order has not shipped, contact support to request cancellation and place a new order with the correct details.
Can separate orders be combined?
No. Orders placed separately cannot be combined after checkout.
Payments and pricing
Which payment methods do you accept?
Accepted methods shown at checkout may include Visa, Mastercard, American Express, JCB, Discover, Elo, Diners Club and PayPal. Available methods can vary by device and location.
Can I receive a price adjustment after purchase?
We do not make price adjustments after an order has been paid or fulfilled, or after a promotion begins.
Why was my order limited or canceled?
Jiujiteiro may limit or cancel orders that appear to be placed by resellers, dealers or distributors, or that exceed reasonable personal-use quantities.
Product and sizing
Find fit, care and product information before you train.
Gi sizing
Where can I find the gi size chart?
Open the size selector or the “Size & fit” accordion on the Core Gi, H1X, Sweep and other gi product pages. The product-specific chart is shown there.
How should a new gi fit?
A new gi should allow full movement without excessive fabric. Check the height and weight guidance on the product page, and remember that natural-fiber garments can settle slightly after washing.
Product care
How should I wash my gi?
Follow the care label on the garment. As a general rule, wash cold with like colors and hang dry. Avoid bleach and high heat, which can damage fibers, trims and printed details.
How should I care for no-gi and apparel products?
Follow the garment label. Wash technical fabrics promptly after training, use cold water and avoid fabric softener and high heat.
Availability
What does “Notify me” mean?
That size or color is currently unavailable. Use the notification form to receive an email when it is restocked. Restock timing is not guaranteed.
Are product colors exact on screen?
We photograph products as accurately as possible, but color can vary slightly by screen, lighting and production batch.