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RETURN POLICY

RETURN PORTAL

 

Items eligible for returns:

  • Order was placed no more than 35 days ago.
  • Must be shipped within the United States.
  • International orders can be returned, however, customer has to cover shipping cost.
  • Must be purchased from www.jjtro.com.
  • Item(s) is unworn, unwashed, and complete with original tags and packaging (Gis must include Gi bags).
  • Any stains or signs of use will void the return at customer's expense.
 

Items not eligible for returns:

  • Orders that were placed more than 35 days ago.
  • Items that have stains or signs of usage like deodorant spots, body odor, etc, has been worn and/or washed, or is missing original tags and packaging.
  • All sale items or items purchased with a promotional code.
  • Special release items such as ADCC/Artist Collaborations.
  • Compression items due to hygiene concerns.
  • If the item is no longer available on www.jjtro.com.
  • Items that are purchased from other retailers or distributors.

Returning for a refund:

  • Refund goes back to customer's original payment method.
  • Original shipping cost does not get refunded ($4.95 on orders under $100 / $13.00 on orders over $100).
  • Restock fee: 10% (We ask that all returned items are folded and placed in their original packaging).

 

Returning for store credit:

  • Cost of item gets loaded onto a gift card.
  • Original shipping cost does not get credited.
  • Restock fee: FREE (We ask that all returned items are folded and placed in their original packaging. If a returned item is received in any other way, you will be charged a 10% restocking fee).

 

Exchanges:

We do not offer direct exchanges. If you wish to exchange your item you will be issued a store credit once your return has been received and processed. That store credit does not expire and can be used towards any item on www.jjtro.com.

 

For additional help on any return inquires/issues, please email us at support@thejiujiteiro.com