Returns and exchanges

Open the Jiujiteiro return portal and follow the steps for your order. The request must be initiated within 30 days of delivery, and approved items must be shipped back within the timeframe shown in the portal.

Eligible items must have been purchased from thejiujiteiro.com and shipped within the United States. They must be unworn, unwashed, unused, not trained in, in their original condition, and have the original tags attached. The request must be initiated within 30 days of delivery.

Orders received more than 30 days ago; items with wear, mat burn, washing damage, deodorant marks or odor; items without original tags; final-sale items; purchases from other retailers or distributors; and products showing excessive wear, misuse or abuse are not eligible. For hygiene and safety, worn, washed or mat-used products cannot be accepted.

International orders are not eligible for Redo free return protection. Contact support@thejiujiteiro.com for help with an international order.

Size exchanges must be requested within 30 days and are subject to availability. The original item must be returned in approved condition before the replacement ships. Outbound shipping for an approved exchange is free.

If Redo Free Returns & Package Protection was purchased at checkout for a U.S. order, Redo covers the return shipping label for eligible items on that protected order. If Redo was not purchased, the customer is responsible for return shipping unless the item is approved as defective or incorrect.

Refunds are not available during sitewide sales. Eligible items may be exchanged only.

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Original shipping fees are non-refundable. If Redo was not purchased, the return-label cost will be deducted when applicable. Refunds are not available during sitewide sales.

Approved store credit is issued by digital gift card. Original shipping costs are not credited, and final-sale items are not eligible.

Contact support@thejiujiteiro.com within seven days of delivery. Include your order number, clear photos of the issue, a photo of the full item, and a photo of the size tag. Approved claims receive a replacement or refund at no cost.

Normal wear, training damage, mat burn, washing damage and sizing issues are not defects.

Jiujiteiro may refuse a return or exchange that shows wear or use, excessive returns, policy abuse, or product misuse, or that otherwise does not meet the eligibility standards above.