Shipping

We email a tracking link after your order ships. If you do not receive shipping confirmation within three business days, contact support with your order number.

We ship throughout the 48 contiguous United States, Alaska, Hawaii, U.S. territories and most international destinations available at checkout.

Orders typically process in 1–3 business days. Weekends and holidays begin processing the next business day. Special releases and sitewide sales may take longer, and carrier delivery estimates are not guarantees.

Domestic orders generally ship with USPS or UPS. International orders generally ship with UPS or DHL. A signature is not normally required.

Rates are calculated at checkout from destination, service and order weight. Expedited shipping is available at the displayed rate when offered.

U.S. merchandise orders of $150 or more qualify for free standard shipping unless a promotion states otherwise. International duties and taxes are not included.

Contact support promptly with your order number and retain all packaging. We will help document the issue and route any required carrier claim. The carrier controls the parcel after handoff.

Please include all apartment or unit information at checkout. Customers are responsible for costs caused by refused, undeliverable or incorrectly addressed shipments.

No. International shipping charges do not include import taxes, duties or brokerage fees. Those charges are determined by the destination country and are the customer’s responsibility.